Cancellation & Refund Policy

This policy applies to all bookings at Ramta by Avarna, whether made on stayavarna.com, by phone, WhatsApp or email. The terms shown at the time of booking, including the rate type, apply to your stay. You will be asked to confirm that you have read this policy before you pay.

The amount payable at booking is shown at checkout. All amounts, refunds and charges below include applicable taxes unless stated otherwise. Refunds are calculated on the amount you have actually paid.

1. Standard (Flexible) Rate

Check-in is at 2:00 PM IST on the arrival date. All timings are counted from check-in.

• One night's charge means the room tariff for the first night of your booking, including applicable taxes.
• No-show means you do not arrive on the arrival date and have not told us in advance of a late arrival. We may release the room and cancel the remaining nights.
• Partial cancellations: if you reduce the number of rooms or nights, the table above applies to the part you cancel.

2. Non-Refundable Rate

Reservations made on a non-refundable or special-offer rate cannot be cancelled, changed or refunded, except as set out in Sections 8 and 9. This is shown clearly at the time of booking.

3. Festival & Peak Dates

During major festivals and peak periods in Ayodhya, including Ram Navami, Deepotsav (Diwali), Kartik Purnima and Vivah Panchami, reservations are non-refundable once confirmed.

The festival and peak dates are published on our website and shown during booking. You will be asked to acknowledge the festival terms before you pay.

If we add a date to the list later, it does not affect bookings that were already confirmed.

If this Section and Section 1 differ for the same stay, the terms shown to you at the time of booking apply. Sections 8 and 9 apply to festival bookings as well.

4. Group Bookings

Bookings of 4 or more rooms are group bookings. Their cancellation and payment terms are shared in writing by our reservations team at the time of booking. If no separate written terms have been issued, Section 1 applies.

5. Modifications

• Date changes are subject to availability and to the rate applicable on the new dates.
• Changes made within the free-cancellation window (more than 72 hours before check-in) carry no charge. Changes made after that are treated as a cancellation under Section 1, followed by a new booking.
• If the new rate is higher, you pay the difference. If it is lower, the difference is refunded in line with this policy.
• Non-refundable and festival bookings cannot be modified.

6. Early Departure

If you check out before your booked departure date, you will be charged for the full booked stay. No refund is due for unused nights, unless hotel management agrees otherwise in writing. In cases such as a medical emergency, you may write to us with supporting documents and we will consider your request.

7. Add-On Experiences & Transfers

Experiences and airport or station transfers booked through us can be cancelled for a full refund up to 24 hours before the scheduled time. Later cancellations and no-shows are non-refundable. This applies even if your room is on a non-refundable rate, unless the experience was sold as part of a non-refundable package.

8. Cancellation by the Hotel

If we must cancel your reservation, for example because of unforeseen operational reasons, overbooking or a maintenance emergency, you may choose one of the following:

• a full refund of the amount paid, processed under Section 11; or
• an alternative stay on new dates at no extra cost.

Where possible, and if you agree, we may also offer comparable accommodation.

9. Events Beyond Our Control

This Section applies to events beyond our reasonable control, such as natural calamities and government or administrative orders. Please tell us within 48 hours of the event, and in any case before your check-in time.

If we cannot host you (for example, the property is closed or access to it is prohibited by an official order), you may choose:

• to reschedule your stay within 6 months at no extra charge, subject to availability and any difference in rate;
• a credit note valid for 12 months; or
• a full refund.

If an official restriction affects your visit but the property remains open (for example, a sudden closure of temple access), we will offer you a reschedule within 6 months or a credit note valid for 12 months. We may ask for supporting information.

Personal travel disruptions, such as cancelled flights or trains or personal illness, are not covered by this Section. The terms of your booking apply, but please contact us and we will try to help where we can.

10. How to Cancel

• Online: through "My Bookings" in your account on stayavarna.com; or
• Email: send your booking ID to bookings@stayavarna.com; or
• Phone / WhatsApp: +91 73111 00300.

We will send you a cancellation confirmation by email. If you do not receive it within 24 hours, please contact us again. The time we receive your request, in Indian Standard Time (IST), is used to calculate any charges.

If you booked through a travel platform, please cancel through that platform. Refund timing then also depends on that platform.

11. Refund Process & Timelines

• Eligible refunds are initiated within 5–7 working days of your cancellation confirmation.
• Refunds are made to the original payment method (credit/debit card, UPI or net banking) through our payment gateway partner. Cash refunds are not made for online bookings.
• Depending on your bank or card issuer, the amount may take a further 5–10 working days to appear in your account. We cannot control bank processing times.
• For payments made at the hotel, refunds are made by the same payment mode, or by bank transfer for cash payments. For bank transfers we will need your account details in your own name.
• Bookings made through travel and OTA platforms follow that platform's terms for cancellation and refunds.