Privacy Policy

1. Information We Collect

• Information you provide: Your name, email address, mobile number, postal address, stay dates, number of guests, special requests and any information you share when contacting us, subscribing to our newsletter or applying for a job.
• Identity and guest-registration information: We may request and process identity details or documents where required by applicable law or reasonably necessary for guest registration and security. International guests may be required to provide passport, visa and other details for statutory reporting, including Form C where applicable. We will request only the information required for the relevant purpose and legal obligation.
• Payment information: Online payments are handled by our payment gateway and its authorised service providers. We do not collect or store your full card number, CVV, UPI PIN or net-banking password. We may receive transaction references, payment status and limited payment details, such as the last four digits of a card, where made available by the payment provider.
• Information collected automatically: When you use our website, we may collect technical information such as your IP address, browser and device type, pages visited, referring website and cookie or similar technology data.

2. How We Use Your Information

• To process, confirm, modify or cancel reservations and send booking confirmations, invoices and receipts.
• To process payments and refunds, verify transactions and help prevent fraud or misuse.
• To provide hospitality services during your stay, including transfers, experiences and in-room requests.
• To comply with applicable legal obligations, including guest registration and reporting to government or law-enforcement authorities where required.
• To respond to questions, manage complaints and provide customer support.
• To send offers, newsletters and communications about Avarna where you have consented or where otherwise permitted by applicable law. You may opt out of marketing communications at any time.
• To maintain, secure and improve our website, services and guest experience.

3. How We Share Information

We do not sell personal information. We share it only when reasonably necessary for the purposes described in this Policy, including with:

• Payment partners and authorised processors, to process payments, refunds and related verification.
• Service providers, including website hosting, booking-engine technology, email and SMS providers, who support our operations and are expected to protect information appropriately.
• Travel or experience providers you ask us to arrange, but only to the extent needed to deliver the requested service.
• Government, regulatory, police or law-enforcement authorities where disclosure is required or permitted by applicable law, including statutory guest-registration requirements.
• Professional advisers or other parties where necessary to establish, exercise or defend legal claims, or to protect the rights, safety and security of guests, staff or the hotel.

4. Payment Security

Online payments are processed by the payment gateway identified at checkout and its authorised processors. Where supported by the provider, payment details are entered on secure payment pages and protected using encryption in transit. Avarna does not ask guests to share their UPI PIN, CVV or net-banking password with hotel staff.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our pages and improve website performance. You can manage or disable cookies through your browser settings. Some website features, including parts of the booking process, may not function correctly if certain cookies are disabled.

6. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. If a security incident occurs, we will take steps required by applicable law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, meeting applicable legal, tax, accounting and guest-registration obligations, handling disputes and enforcing agreements. Retention periods may vary according to the type of information and the legal requirements that apply. When information is no longer required, we will take reasonable steps to securely delete it or anonymise it, subject to applicable law.

8. Your Choices and Rights

Subject to applicable law and any legal retention obligations, you may request access to, correction of or updating of personal information you have provided, withdraw consent where processing is based on consent, opt out of marketing communications, or request deletion where deletion is legally available. We may need to verify your identity before acting on a request and may retain information where required by law. To make a request, use the contact details in Section 12.

9. Children's Privacy

Our website and booking services are intended to be used by adults making reservations. A parent or legal guardian should provide information relating to a child travelling with them and should not provide more information than is reasonably necessary for the stay or a legal requirement. We will handle children's information in accordance with applicable law.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services, including social media platforms, maps and WhatsApp. Those third parties operate under their own terms and privacy policies. We do not control their privacy practices, and we encourage you to review their policies before sharing information with them.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements.

12. Grievance Mechanism

For questions, requests, concerns or complaints about this Policy or our handling of personal information, please contact:

Avarna Stays LLP, operating Ramta by Avarna, Jalwanpur, Ayodhya (Faizabad), Uttar Pradesh 224123, India
Email: office@stayavarna.com
Phone: +91 73111 00300

We aim to acknowledge complaints within 48 hours and resolve them within 30 days where reasonably practicable. These are our stated service targets and do not replace any response period or remedy prescribed by applicable law.

Important Disclaimer and Applicable Law

This Privacy Policy describes the practices of Avarna Stays LLP in relation to Ramta by Avarna. Actual data collection and processing must be consistent with the practices described here. Nothing in this Policy is intended to waive, exclude or restrict any right available to an individual under applicable Indian law. Where this Policy conflicts with a mandatory legal requirement, the applicable law will prevail.