FAQs
Frequently Asked Questions
Have questions you want answers to?
Select your dates, choose your room and plan, and complete the secure checkout. Your confirmation will arrive by email as soon as payment is successful. You can also reserve by phone or WhatsApp.
All major credit and debit cards, UPI and net banking are accepted through our secure payment gateway. Rates are in INR, and GST is shown clearly before you pay. [CONFIRM GST]
Cancellation and modification terms depend on the rate you select and are always shown before you pay. You can manage your booking from your account or by contacting us.
Approved refunds go back to the original payment method, usually within 5–7 business days, depending on your bank.
No. You can book as a guest. An account simply makes it easier to view bookings, download invoices and manage changes.
Check-in is from 2:00 PM and check-out is by 11:00 AM. Early check-in and late check-out are subject to availability.
A valid government-issued photo ID is required for every adult guest. International guests need a passport and valid visa.
Yes, couples are welcome with valid photo ID for each guest.
Yes, a folding bed for an extra adult can be added at ₹1,500 per night, subject to room type.
Breakfast is included in the Bed & Breakfast plan. [CONFIRM breakfast venue and timing until Viva Mesa opens]
Valet parking is available.
We are unable to accommodate pets.
Ramta is a 5-minute walk from Shri Ram Janmabhoomi Mandir and 5 minutes from Ayodhya Dham Junction.
Yes, transfers are available from the airport, railway station and bus stand. Please share your travel details at least 24 hours in advance.
Of course. Our travel desk arranges guides, sightseeing and curated experiences.
Our reception is open 24 hours. Call the front desk from your room intercom, or reach us on +91 73111 00300.